beware of Comcast

I don't usually use this blog as my soapbox to vent about personal issues. But because of my extreme and long-term frustration with the poor service I've received from comcast, this time I'm going to make an exception. And bitch and moan and complain.

This has been going on for three or four months now, and getting worse as time goes by.
Constantly frozen images on the screen, then zap, no images,  everything's gone, nothing, then green pixilated images. 2 minutes, 5 minutes, 20 minutes, it depends.
And try watching an ON Demand Movie. As the name implies, you the consumer are (supposed to be) in control. That's a load of crap. There's no control whatsoever.
They don't start when you want, they don't pause when you want, and they don't stop when you want.

It's gotten to the point that we're reluctant to sit down and watch a basketball game or a movie, for fear that the evening will end in frustration, again, - me on the phone with comcast, again, and no game, no movie.
I've called comcast 8, 10, 12 times. I've lost track. I will say that I've been connected to a comcast person very quickly each time, and they've had three service techs out there in the last two weeks. They do get them out here. But they don't get anything done.

And they keep telling me 'everything checks out' and 'everything should work just fine now'. But it doesn't. This is like 3rd world TV service, it comes, it goes, hey I think the game's back .........
*^^%^&Y* soon, maybe,

I've asked them to fix it, so that it works like they promise it's supposed to work in their TV commercials and magazine ads, or when you sign up for service, or just tell me that they can't fix it.
So I can move back to DISH.

I had DISH in my last house - we couldn't get cable there - and in six years I never had a problem with DISH. It worked just great.
Stupid me, I thought cable would be even better, makes sense I thought, it comes in from that big fat cable instead of from thin air.

I live in 85718. I'd like to hear from you if you have issues with comcast.

Comments

[rebecca]

... on hot days, i would lose connection and i used to have to go outside and physically break the coupler and recouple it to make it work. comcast sent folks out a couple times, had them tromping over the roof, down the road to examine various splitters, blah blah blah, claimed everything was perfect, my empirical data was simply ridiculous and that was that! all the while, i would just step outside, recouple the coupler and voila, my cable was back. d'oh.