beware of comcast, part 2
In an earlier post beware of Comcast I railed on about the poor TV reception we were getting from Comcast. It got so bad that we didn't want to sit down and watch TV for fear that it would end in frustration, because the picture continually froze, or disappeared completely. On off on off, all evening long.
During the month of June I called Comcast at least 10 times trying to get someone to fix the &^&%^& service.
One of the Comcast customer service reps that I spoke with, on the 4th or 7th call, offered that he had lived in 4 or 5 different houses, all with Comcast service, and had never had a problem. Kind of accusing me of making this all up, would you say. Despite that, they sent 4 different tech service guys here, 4 different times to fix the problem. And all of them were very nice, and seemed concerned, and did their best to solve the problem.
Nevertheless, after the first three tries, we were still having the same crappy service. But fourth guy finally got it. Thank goodness.
This was beginning to feel like one of those hobbies that you take up, and are now committed to, and now dread.
It took about three weeks, but everything's fine now.
And there was no great technical hurdle that Comcast had to leap either. The fourth service guy simply replaced the cable from the main box outside our house to the TV's inside our house. That was it. Presto!
What an ordeal. 3rd world tv service, and then you've got to hang around and wait for the tech guys to show up each time.
4 different times. 'someone will be there between 2 and 4'
So I was very surprised when the Comcast bill arrived for June, and they hadn't deducted a penny. Not a cent.
I was intrigued, and I had to get Comcast's thinking on this.
So I gave them a call and spoke with Crystal, and explained the entire situation. And to add insult to injury, Crystal, who is a supervisor at Comcast, offered to deduct the princely sum of $27.00 from our bill. She explained that since I had called Comcast 10 times in June, they would pro rate my bill and deduct the appropriate amount, $2.70, for each time I called. Do you believe that. I suggested that Crystal keep the 27 bucks.
If they're going to be that miserly, it might at least make a bit of sense to look at the number of days from the first time I called about the problem, to the day that the problem was finally solved, and then compute their $2.70/day based on that number of days. Which was probably 23 to 25 days. Whatever!
I'm sure these Comcast people aren't (that) ignorant, they just don't give a damn. They don't have to. They're a monopoly in the markets they're supposed to serve.
Comcast is the only choice where I live, and that's true for most consumers. And that stinks, just like their service.
Beware of Comcast.


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